Seller Definitions

In the last article you were at my request a little closely, and now read what you got. First, a neutral group, I include people who perceive any request to him with attention, and its implementation - as natural action required to meet certain needs of another person. The second group comprises people who follow a particular request, ie, in the process of E service, make positive emotional, expressing a high degree of readiness, and derive satisfaction from the opportunity and ability to help another person, to be useful by their labor. In my definition, it is - a positive group. The responses of this group are found the words: "I am pleased to make a person do something good and right 'or' glad that I can help someone." In the professional activities of this group reach them at high efficiency Oka service culture. Third, the negative, a group distinguished by a different attitude n the man asked for help in the service sector. When you request an expert - representative of this group - for their work and communication is trying to show his superiority SDI person requesting help to provide a service or make a purchase. He tries to emphasize dependence asking or accepted, indicators of its incompetence and narrow-mindedness.

However, he explicitly or implicitly enjoys humiliating another human rights. And now read again your response and decide to hell Coy three groups you will carry yourself. To 'work to meet anyone's needs' (that's in the Dictionary of Russian language SI Ozhegov defined the word 'service'), to be exact, for about professional activity related to the maintenance psychologist, who will instruct selected from a variety of pre tendentov, selects only those who are: first or second group. For a more careful selection and training for service companies in psychology uses a variety of techniques, questionnaires, tests conducted experiments. This was all you told Elenoka. If you are Interested article, then the psychological themes will also help you Vladlenika. A group of psychology you Karneliya tell.